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Refund Policy

At Check N Tow, LLC, we take pride in providing high-quality, reliable trailer light testing solutions. If you're not satisfied with your purchase, we’re here to help.

30-Day Return Policy


You have 30 days after receiving your order to request a return.

To qualify:
 

  • You’re welcome to try it out during the 30 days, but the product must be returned in good working condition, free of damage, modifications, or misuse

  • It must include all original parts, adapters, and packaging

  • Proof of purchase is required
     

Before sending your return, please contact us at support@checkntow.com so we can send return instructions and process your refund quickly.
 

How to Start a Return
 

Email us at support@checkntow.com to request a return.
 

After you contact us, you’ll receive return instructions and the correct return shipping details. If the return is due to a defective, damaged, or incorrect item, Check N Tow will provide a prepaid return label. For change-of-mind returns or wrong adapter selection, the customer is responsible for return shipping.
 

Return Address:

9 Johnson Ct
Douglas, MA 01516
United States
 

Damaged or Incorrect Items
 

Please inspect your order upon delivery. If your Check N Tow unit is defective, damaged, or incorrect, contact us immediately so we can make it right.
 

Non-Returnable Items
 

The following items are not eligible for return:

  • Custom power adapters or modified orders

  • Products that have been altered or disassembled

  • Final sale items

  • Gift cards

If you're unsure whether your item is eligible, contact us first.
 

Exchanges

Need a different adapter or model?

No need to return or exchange your entire Check N Tow unit. Our design allows for easy adapter replacement.
Simply order the adapter you need, and we’ll send it to you with simple instructions on how to install it.
Swapping adapters is fast and requires only a screwdriver.

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​Refunds

Once we receive and inspect your return, we’ll let you know and issue your refund.

Refund details:

  • Your refund will be issued to the original payment method within 10 business days


Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since we received your return and you haven’t received your refund, contact us at support@checkntow.com.


Need help?
Reach out to us anytime at support@checkntow.com or visit our Contact Page.

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