Check N Tow — Returns, Guarantee & Warranty

At Check N Tow, we stand behind the quality of every unit we build. Each tester is assembled, inspected, and tested to ensure dependable performance. If you need help at any point, we’re here for you.

30-Day Satisfaction Guarantee

If you’re not satisfied with your Check N Tow purchase, you may request a return within 30 days of delivery.

Return eligibility

To qualify for a return:

You’re welcome to try it out during the 30 days, but the product must be returned in good working condition, free of damage, modifications, or misuse
Must include all original parts, adapters, and packaging
Proof of purchase is required

Before sending your return, please contact us at support@checkntow.com so we can send return instructions and process your refund quickly.

How to start a return

Email support@checkntow.com for return authorization and instructions.
We typically respond within 1 business day.

Return shipping

Defective, damaged, or incorrect functionality: Check N Tow provides a prepaid return label.
Change of mind / wrong item ordered: Customer is responsible for return shipping.

Refunds

Once your return is received and inspected, your refund is issued to the original payment method (please allow up to 10 business days, plus additional bank processing time).

For full details (including non-returnable items), please see our Refund Policy.

1-Year Limited Warranty

Your Check N Tow is backed by a 1-Year Limited Warranty covering defects in materials and workmanship under normal, intended use. The warranty period begins on the delivery date.

What’s Covered

Manufacturing defects
Component failure unrelated to misuse
Internal wiring or electronics malfunction
Structural enclosure issues under normal use

What’s Not Covered

Incorrect wiring or improper electrical connections
Misuse, drops, impact damage, or physical abuse
Water intrusion inconsistent with normal testing use
Customer modifications, repairs, or alterations
Use of non-approved batteries, chargers, or adapters
Cosmetic wear from normal use.

How to start a warranty claim

Email support@checkntow.com with:

Your order number
A brief description of the issue
Photos or a short video (if available)

We’ll reply within 1 business day with next steps.

Warranty Service

If your warranty claim is approved:

We provide a prepaid return label (when a return is required)
We aim to inspect approved warranty returns quickly and repair
or replace the unit as soon as possible.
Repaired/replacement units are shipped back at no cost

Need Help?

Email: support@checkntow.com
Website: www.checkntow.com